Refund policy

1. Right of withdrawal and statutory warranty

In the case of a return due to a change of mind, the consumer has a period of 14 days from receipt of the product to exercise their right of withdrawal without having to give reasons for their decision.

This 14-day period does not restrict the consumer's rights in the event of a defective, damaged, incorrect, or non-conforming product. Claims arising from the statutory warranty for conformity can be asserted within the time limits stipulated by applicable Swiss law.

2. Conditions for returns and exchanges

We accept returns and exchanges in the following cases:

Visual defects: Product damaged, broken, or missing parts.
Quality defects: The product has a defect that impairs its use or functionality.
Odor or significant color deviation: The product has an odor or a color that differs from the description.
Delivery error: The product received does not match the order.
Return due to a change of mind: The customer may exercise their right of withdrawal within 14 days without giving reasons, subject to the exceptions provided for by law.

Personalized or custom-made products cannot be returned simply because someone changes their mind. This exclusion does not apply to defective, damaged, incorrect, or non-conforming products.

The consumer may only handle the product to the extent necessary to ascertain its nature, characteristics and functioning.

The product should be returned with all accessories, instructions, and original components, if possible. The absence of the original packaging does not automatically invalidate the right of withdrawal.

The consumer may be held liable for any reduction in the value of the product resulting from handling beyond what is necessary to ascertain the nature, characteristics and functioning of the product.

3. Return procedure

To exercise their right of withdrawal, customers must contact our customer service team by email or telephone within 14 days, providing their order number and their decision to withdraw. For returns due to a change of mind, neither a reason nor photographs are required.

In the case of a defective, damaged, non-conforming or erroneously received product, photos or videos may be requested to facilitate the processing of the request.

Upon receipt of the request, customer service will provide return instructions and, if necessary, arrange for collection of bulky items. For returns due to a change of mind, the customer bears the direct return shipping costs, and the shipment must be trackable. For defective, damaged, non-conforming, or mistakenly received products, Möbel4You will provide a prepaid return label or arrange for collection at its own expense.

After notifying the consumer of his decision to withdraw, he must return the goods immediately and at the latest within 14 days of sending his withdrawal request, unless Möbel4You offers to organize the collection of the product directly.

Address and organization of the return

Return address: Augustinergasse 29a, 8001 Zürich , Switzerland.

Before each shipment, the customer must contact customer service to obtain the instructions applicable to the product. This procedure is solely for organizing the return and does not restrict the consumer's right of withdrawal. For bulky items, Möbel4You can arrange a collection.

4. Exchange procedure

To exchange an item, the customer must contact our customer service team by email or phone, providing the order number and the desired item. For defective, damaged, non-conforming, or mistakenly received products, photos or videos may be requested to facilitate processing.

Once approved, customer service will provide return instructions and confirm the use of the above address.

If an exchange is due to a defective, damaged, non-conforming, or mistakenly received product, Möbel4You will provide a prepaid return label or arrange for collection at their own expense. In other cases, the customer bears the direct return shipping costs. After receipt and inspection of the returned product, the new item will be shipped within 1 to 3 business days, in accordance with our delivery terms.

5. Refund procedure

After receiving and inspecting the returned product, the refund will be processed within 1 to 3 business days and issued using the same payment method used for the original order. In the case of a valid cancellation, the refund includes the product price and, if applicable, the originally paid standard shipping costs. Additional costs incurred by choosing a more expensive shipping method than the offered standard delivery are not refundable. The time it takes for the refund to appear in the customer's account may vary depending on the bank.

The refund will be issued immediately and no later than 14 days after the date on which the seller was informed of the cancellation. The seller may postpone the refund until the goods have been received or until proof of shipment has been provided, whichever is earlier.

6. Shipping costs

For defective, damaged, non-conforming, or mistakenly received products, Möbel4You will cover all return shipping costs. Upon approval of the request, a prepaid return label or a collection solution will be provided.

In the event of a return due to a change of mind, the customer bears the actual costs charged by the shipping company. These costs depend in particular on the weight and dimensions of the product and the return address. A cost estimate will be provided before shipment or collection. The customer must choose a shipping method that allows for tracking. No restocking fees will be charged.

7. Disclaimer

We take appropriate and necessary measures to ensure that the shipped products match their description and are adequately protected during transport.

In the event of a damaged, defective, incorrect or non-conforming product, the consumer retains all legal rights and can contact our customer service to obtain a suitable solution.

Damage caused by improper use or accidents after delivery is not covered, without prejudice to applicable statutory rights.

8. Return label

A prepaid return label is not included with every order. If an order is returned due to a change of mind, the customer is responsible for the direct return shipping costs. For defective, damaged, non-conforming, or mistakenly received products, Möbel4You will provide a prepaid return label or arrange for the product to be picked up at their own expense. No restocking fees will be charged.